Privacy policy
Last updated: June 28, 2026
Pera Home operates this online store and website, including all related information, content, features, products, tools, and services, in order to provide customers with a smooth home essentials shopping experience. Our store is powered by Shopify, which helps us provide our online store, checkout, order management, and related services.
This Privacy Policy explains how Pera Home collects, uses, stores, and shares personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our website, we may collect or process the following types of personal information:
Contact Information
This may include your name, phone number, email address, billing address, and shipping address.
Order and Transaction Information
This may include the products you view, add to cart, purchase, return, exchange, or cancel, as well as order history and delivery details.
Payment Information
Payments are processed through Shopify and/or third-party payment providers. Pera Home does not store full credit card or debit card details. We may receive limited payment-related information such as payment status, confirmation, transaction reference, and payment method type.
Account Information
If you create an account, we may process account details such as your username, password, preferences, saved addresses, and order history.
Customer Support Information
This includes any information you send to us through contact forms, email, phone, WhatsApp, social media messages, or other customer support channels.
Device and Usage Information
This may include your IP address, browser type, device type, pages viewed, time spent on the website, items added to cart, and how you interact with our store.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, remember preferences, improve the shopping experience, analyze performance, and support advertising where applicable.
2. How We Collect Personal Information
We may collect personal information from:
- You directly, when you place an order, create an account, fill out a form, contact us, or subscribe to updates.
- Your device automatically, when you browse or interact with the website.
- Shopify and service providers, when they process information on our behalf to operate the store.
- Delivery, payment, marketing, analytics, or customer support partners when needed to complete our services.
3. How We Use Your Personal Information
Order Processing and Fulfillment
To process orders, confirm payment, prepare purchases, arrange shipping, provide order updates, manage returns, exchanges, refunds, and customer support.
Customer Service
To respond to your questions, requests, complaints, or support messages.
Store Improvement
To understand how customers use the website, improve navigation, optimize product pages, enhance the shopping experience, and develop better services.
Marketing and Promotions
With your consent where required, we may use your contact details to send updates, offers, product launches, abandoned cart reminders, or promotional messages by email, SMS, WhatsApp, or other communication channels. You can opt out of promotional communications at any time.
Advertising and Retargeting
We may use website activity and cookies to show relevant ads on platforms such as search engines, social media platforms, or advertising networks, where applicable.
Security and Fraud Prevention
To detect, prevent, investigate, and respond to fraud, unauthorized activity, security issues, or misuse of our website and services.
Legal and Compliance Purposes
To comply with applicable laws, tax requirements, legal obligations, dispute resolution, enforcement of our terms, or valid legal requests.
4. How We Share Personal Information
We may share personal information only when necessary for legitimate business, operational, legal, or service-related purposes, including:
Shopify
Our store is powered by Shopify. Information you provide through the website may be processed by Shopify to operate the online store, checkout, order management, analytics, security, and related services.
Payment Providers
To securely process payments, verify transactions, and prevent fraud.
Shipping and Delivery Partners
To deliver orders, manage shipping updates, and handle delivery-related requests.
Service Providers
This may include providers that support website hosting, analytics, email, SMS, WhatsApp communication, customer support, technical support, cloud services, and business operations.
Marketing and Advertising Partners
Where applicable, to help us show relevant advertisements, measure campaign performance, or send promotional communications.
Legal or Regulatory Authorities
When required by law, legal process, government request, court order, or to protect our rights, property, customers, and business.
Business Transfers
If Pera Home is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
5. Relationship with Shopify
Our website is hosted and supported by Shopify. Shopify may collect and process personal information about your access to and use of our store in order to provide, secure, and improve Shopify services.
Information submitted through our store may be transmitted to and processed by Shopify and its service providers, which may be located in countries outside your country of residence.
To learn more about how Shopify processes personal information, you can review Shopify’s Consumer Privacy Policy at: https://privacy.shopify.com/en
6. Cookies
Cookies help our website work properly and improve the shopping experience. We may use cookies to:
- Keep your cart updated.
- Remember preferences.
- Understand website traffic and performance.
- Improve products, pages, and services.
- Support relevant marketing or advertising, where applicable.
You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect website functionality, checkout, or shopping experience.
7. Third-Party Links
Our website may include links to third-party websites, social media platforms, payment providers, or other external services. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before submitting personal information.
8. Children’s Privacy
Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.
9. Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no online system, website, or data transmission method is completely secure.
Please do not send sensitive or confidential information through unsecured communication channels.
10. Data Retention
We keep personal information only for as long as needed to provide services, complete orders, manage customer support, comply with legal, tax, accounting, or regulatory requirements, resolve disputes, prevent fraud, and enforce our policies.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
11. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request a copy of your personal information.
- Object to or restrict certain types of processing.
- Withdraw consent for marketing communications.
- Opt out of promotional emails, SMS, WhatsApp messages, or other marketing communications.
To exercise any of these rights, please contact us using the contact details below. We may need to verify your identity before completing certain requests.
12. Marketing Communication Preferences
You can opt out of promotional emails by using the unsubscribe link in our emails, where available. You may also contact us directly to stop receiving marketing communications.
Even if you opt out of promotional messages, we may still send non-promotional messages related to orders, payments, delivery, customer support, account activity, or important service updates.
13. International Transfers
Because our store is powered by Shopify and may use third-party service providers, your personal information may be transferred, stored, or processed outside your country of residence.
Where required, we rely on appropriate safeguards and lawful transfer mechanisms to protect personal information during international transfers.
14. Complaints
If you have a concern or complaint about how we process your personal information, please contact us using the details below. We will review your request and respond as soon as reasonably possible.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal obligations, or privacy practices.
The updated version will be posted on this page with a revised “Last updated” date.