Terms of service
Last updated: June 28, 2026
Welcome to Pera Home. The terms “we”, “us” and “our” refer to Pera Home. Pera Home operates this online store and website, including all related information, content, features, tools, products and services, to provide customers with a smooth home essentials shopping experience.
These Terms of Service explain your rights and responsibilities when you visit, browse, place an order, or use any part of our website or services.
By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service, our Privacy Policy, and our Refund Policy. If you do not agree with these terms, please do not use our website or services.
1. Access and Account
By using our website, you confirm that you are at least the age of majority in your place of residence, or that you are using the website with the consent of a parent or legal guardian.
To place an order or use certain services, you may be asked to provide information such as your name, email address, phone number, billing address, shipping address, and payment information. You agree that all information you provide is accurate, current, and complete.
You are responsible for keeping your account login details secure and for all activity that happens under your account. You may not sell, transfer, assign, or share your account with another person.
2. Our Products
Pera Home offers home essentials, including bedding, towels, bath products, mattresses accessories, pillows, and related home products.
We make reasonable efforts to display product images, colors, sizes, materials, descriptions, prices, and availability accurately. However, product colors and appearance may vary depending on your device screen, lighting, display settings, and photography.
Product descriptions, prices, colors, sizes, availability, and specifications may be changed or updated at any time without prior notice. We reserve the right to discontinue any product or limit quantities at our discretion.
3. Orders
When you place an order through our website, you are making an offer to purchase the selected products. Your order is not accepted until it is confirmed by Pera Home.
We reserve the right to accept, refuse, cancel, or limit any order for any reason, including product availability, payment issues, suspected fraud, incorrect pricing, incorrect product information, or delivery limitations.
Please review your order carefully before submitting it. Once an order is accepted or prepared for shipping, cancellation may not be possible.
Returns, exchanges, and refunds are handled according to our Refund Policy.
Products purchased from Pera Home are intended for personal or household use and not for commercial resale unless we agree otherwise in writing.
4. Prices and Billing
Prices, discounts, promotions, and product availability may change at any time without prior notice. The price charged will be the price shown at the time you place your order, unless there is an obvious error.
Unless clearly stated otherwise, prices may not include shipping fees, handling fees, taxes, or any other charges that may apply at checkout.
You agree to provide complete and accurate purchase, billing, shipping, and payment information. Payments are processed through Shopify and/or third-party payment providers. Pera Home does not store full credit card or debit card details.
If a payment is declined, incomplete, reversed, suspected to be fraudulent, or otherwise invalid, we may cancel or hold the order.
5. Shipping and Delivery
Delivery times shown on our website or provided by our team are estimates only. We are not responsible for delays caused by couriers, delivery providers, incorrect addresses, customer unavailability, weather, operational issues, or events outside our control.
You are responsible for providing a complete and accurate shipping address and contact number. Additional delivery fees may apply if the order needs to be re-delivered due to incorrect information or customer unavailability.
Risk of loss or damage may pass to you once the order is delivered to the address you provided or handed to the delivery provider, subject to applicable law.
6. Returns, Exchanges and Refunds
Returns, exchanges, refunds, product condition requirements, timeframes, and excluded items are governed by our Refund Policy.
For hygiene reasons, some bedding, towels, pillows, and personal-use home products may be subject to specific return conditions. Please review the Refund Policy before placing your order.
7. Intellectual Property
All content on our website, including the Pera Home name, logo, product images, text, graphics, icons, layouts, designs, videos, and other materials, is owned by or licensed to Pera Home and is protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes only. You may not copy, reproduce, distribute, modify, publish, download, store, sell, or exploit any part of our website or content without our prior written permission.
Shopify’s name, logo, product names, and service names are trademarks of Shopify. Other names, logos, and trademarks belong to their respective owners.
8. Optional Tools and Third-Party Services
Our website may include tools, integrations, payment gateways, shipping services, analytics tools, social media features, or other services provided by third parties.
These third-party tools are provided “as is” and “as available”. We do not control them and are not responsible for their availability, accuracy, security, or performance. Your use of third-party tools may be subject to their own terms and policies.
9. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the content, accuracy, privacy practices, security, products, or services of third-party websites.
If you access third-party websites through links on our website, you do so at your own risk and should review their terms and privacy policies.
10. Relationship with Shopify
Pera Home is powered by Shopify, which enables us to provide our online store and related services. However, any sales and purchases made through our store are made directly with Pera Home.
By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Pera Home, including any injury, loss, or damage resulting from products purchased from our store.
11. Privacy Policy
All personal information collected through our website and services is handled according to our Privacy Policy.
Because our store is powered by Shopify, some personal information may also be processed by Shopify. You can review Shopify’s Consumer Privacy Policy here: https://privacy.shopify.com/en
12. Reviews, Feedback and User Content
If you send or post reviews, comments, photos, suggestions, messages, or other feedback, you confirm that you have the right to share that content and that it does not violate the rights of any third party.
By submitting feedback or content to us, you allow Pera Home to use, reproduce, publish, display, and share it for business, customer service, marketing, improvement, or promotional purposes, unless prohibited by law.
We may remove or edit content that we consider inaccurate, offensive, unlawful, misleading, harmful, or inappropriate.
13. Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, images, pricing, promotions, shipping fees, delivery times, or availability.
We reserve the right to correct errors, update information, change or cancel orders, or refuse orders if information is inaccurate at any time, including after an order has been submitted.
14. Prohibited Uses
You may use our website and services only for lawful purposes. You agree not to:
- Use the website for any unlawful, fraudulent, harmful, or malicious purpose.
- Violate any applicable laws, regulations, or third-party rights.
- Infringe our intellectual property rights or the rights of others.
- Submit false, misleading, offensive, abusive, or unlawful information.
- Upload or transmit viruses, malware, or harmful code.
- Attempt to access, copy, scrape, or collect data from the website using automated tools without permission.
- Interfere with website security, checkout, operations, or user experience.
- Use the website to send spam, phishing messages, or unauthorized advertising.
We may suspend, block, or terminate access if we believe these Terms have been violated.
15. Termination
We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms, misused the website, provided false information, engaged in fraud, or caused harm to Pera Home, our customers, or our service providers.
Any amounts due before termination remain payable.
16. Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated by Pera Home or required by applicable law.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times. Product expectations may vary due to personal preference, screen display, product care, usage, and other factors.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Pera Home, its team, partners, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.
Nothing in these Terms limits rights that cannot be limited under applicable law.
18. Indemnification
You agree to indemnify and hold harmless Pera Home, Shopify, and our partners, employees, contractors, and service providers from claims, losses, damages, liabilities, and expenses arising from your breach of these Terms, your violation of law, or your misuse of the website or services.
19. Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law or removed where necessary. The remaining parts will continue to be valid and enforceable.
20. Waiver and Entire Agreement
If we do not enforce any right or provision of these Terms, this does not mean we waive that right or provision.
These Terms, together with any policies posted on our website, form the entire agreement between you and Pera Home regarding your use of our website and services.
21. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations where necessary for business, legal, or operational reasons.
22. Governing Law
These Terms and any separate agreements through which we provide services to you are governed by the applicable laws of Egypt, unless otherwise required by mandatory consumer protection laws in your location.
23. Changes to These Terms
We may update, change, or replace any part of these Terms by posting updates on this page. The updated version will apply from the date it is posted, unless stated otherwise.
Your continued use of the website after changes are posted means you accept the updated Terms.