Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: July 2026

Thank you for shopping with Pera Home. This Shipping & Delivery Policy explains how orders placed through pera-home.com are processed and delivered.

1. Order Processing

Orders are prepared after they have been successfully confirmed.

The standard processing time is usually between 1 and 3 business days. Orders placed during weekends, public holidays, promotional campaigns, or high-demand periods may require additional processing time.

Processing time refers to the time required to prepare and hand the order over to the delivery provider. It does not include the delivery transit time.

2. Delivery Areas

Pera Home currently delivers to available locations across Egypt through independent third-party courier and delivery providers.

Delivery availability may vary depending on the customer’s location, courier coverage, product type, package size, and other operational factors.

If delivery is unavailable to the address provided, our customer service team will contact the customer to discuss the available options.

3. Estimated Delivery Time

Estimated delivery times are generally between 2 and 7 business days after the order has been handed to the delivery provider.

Remote areas or locations outside major cities may require additional delivery time.

All delivery periods are estimates and are not guaranteed. Delays may occur due to courier operations, weather conditions, public holidays, high order volumes, address verification, or circumstances beyond Pera Home’s reasonable control.

4. Shipping Fees

Shipping fees are displayed at checkout before the customer confirms the order.

Shipping charges may vary depending on the delivery location, order value, package weight, product dimensions, delivery provider, or any applicable promotion.

Any free-shipping offer will be subject to the conditions displayed on the website at the time of purchase.

5. Order Tracking

When tracking is available, customers may receive their shipment details through email, SMS, WhatsApp, or another communication method provided during checkout.

Tracking information may take some time to become active after the order has been handed to the delivery provider.

6. Delivery Address and Contact Details

Customers are responsible for providing:

• A complete and accurate delivery address
• A valid and reachable phone number
• Any necessary delivery instructions

Pera Home will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated customer information.

7. Failed Delivery Attempts

The delivery provider may contact the customer before or during delivery.

If the customer is unavailable, refuses the shipment, or cannot be reached, the order may be returned to Pera Home.

Additional shipping fees may apply if the customer requests the order to be shipped again.

8. Damaged, Opened, or Incomplete Packages

Customers should inspect the package upon delivery whenever possible.

If the package appears damaged, opened, incomplete, or different from the order, the customer should contact Pera Home within 48 hours of delivery.

The customer may be asked to provide:

• The order number
• Clear photographs of the outer packaging
• Photographs or videos of the received products
• A description of the issue

Claims submitted without sufficient evidence or after the stated period may be difficult to investigate.

9. Delayed or Missing Orders

If an order has not arrived within the estimated delivery period, the customer should contact Pera Home.

We will communicate with the delivery provider and assist in investigating the shipment.

Pera Home is not responsible for delays caused solely by third-party delivery providers or circumstances outside our reasonable control, but we will make reasonable efforts to assist the customer.

10. Order Changes and Cancellations

Requests to change the delivery address, modify an order, or cancel an order must be submitted before the order has been prepared or handed to the delivery provider.

Once an order has been shipped, changes or cancellations may no longer be possible.

Any return or refund request after shipment will be handled according to our Refund & Exchange Policy.

11. Third-Party Delivery Providers

Pera Home may use one or more independent delivery providers to fulfill orders.

Delivery providers are responsible for transportation and delivery after receiving the shipment. Their availability, delivery schedule, and tracking services may vary.

Pera Home reserves the right to select or change the delivery provider based on service availability and operational requirements.

12. Contact Us

For questions about shipping, delivery, or order tracking, contact us:

Pera Home
Website: pera-home.com
Email: info@pera-home.com
Phone / WhatsApp: +20 100 547 7404
Address: New Cairo City, New Cairo, Egypt