Refund policy
Last updated: June 28, 2026
At Pera Home, we want you to feel confident when shopping for your home essentials. This Refund Policy explains how returns, exchanges, damages, and refunds are handled for orders placed through our website.
1. Return Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, undamaged, with tags if applicable, and in its original packaging. You will also need the receipt, order confirmation, or proof of purchase.
For hygiene and product care reasons, bedding, towels, pillows, bath products, and similar home textile items must be unused, unwashed, and returned in their original packaging to be eligible for return.
2. How to Start a Return
To start a return, please contact us at info@pera-home.com with your order number, the item you want to return, and the reason for the return.
If your return request is accepted, we will send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@pera-home.com.
3. Return Address
The return address will be shared with you after your return request is reviewed and accepted by our team.
4. Damages and Issues
Please inspect your order when you receive it. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at info@pera-home.com.
To help us evaluate the issue quickly, please include your order number and clear photos or videos showing the problem. Once reviewed, we will do our best to make it right.
5. Exceptions and Non-Returnable Items
Certain items cannot be returned, including:
- Used, washed, damaged, stained, or altered items.
- Items without original packaging, labels, or proof of purchase.
- Custom products, special orders, or personalized items.
- Personal care or hygiene-sensitive items where the original packaging has been opened or the item has been used.
- Gift cards.
- Sale or clearance items, unless they arrive defective or incorrect.
Please contact us if you have questions or concerns about a specific item.
6. Exchanges
The fastest way to get the item you want is to request a return for the item you have. Once the return is accepted, you can place a separate order for the new item.
Exchange availability depends on product stock, size, color, and condition of the returned item.
7. European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.
As with our standard return policy, the item must be in the same condition that you received it: unused, unwashed, undamaged, with tags if applicable, and in its original packaging. You will also need the receipt, order confirmation, or proof of purchase.
8. Refunds
We will notify you once we have received and inspected your return. We will then let you know whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank, card issuer, or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@pera-home.com.
9. Shipping Costs
Return shipping costs may apply unless the return is due to a defective, damaged, or incorrect item. Any applicable return shipping fees will be explained when your return request is reviewed.